iOptron manufactures high-precision computerized telescopes, astronomical mounts, and astrophotography accessories for hobbyist and professional astronomers.
iOptron Corporation is a specialized manufacturer of astronomical equipment, best known for its innovative tracking mounts and computerized telescope systems. Based in the United States, the company has developed unique technologies such as the Center-Balanced Equatorial Mount (CEM) and Strain Wave Gear (SWG) hybrid mounts, which offer superior stability and portability for deep-sky imaging and observation.
In addition to mounts, iOptron produces a range of optical tubes, tripods, and advanced accessories like the iPolar electronic polar scope. Their products cater to a wide spectrum of users, from beginners seeking easy setup to experienced astrophotographers requiring precise tracking accuracy. iOptron is committed to making the night sky accessible through user-friendly, high-performance gear backed by dedicated support.
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Firmware updates are typically performed using the iOptron Upgrade Utility Program on a Windows computer. You will need to download the specific firmware package for your mount or handset and the PL2303 VCP driver from the iOptron website, then connect via USB.
iOptron generally provides a two-year limited warranty for telescopes, mounts, and controllers, covering defects in materials and workmanship.
It depends on the model. Traditional German Equatorial Mounts (GEM) and Center-Balanced Mounts (CEM) require balancing with counterweights. However, Strain Wave Gear (SWG) mounts like the HAE and HEM series are designed to operate without counterweights for most payloads.
You can reach iOptron support by emailing support@ioptron.com or calling their support line at 1-781-569-0200 for assistance with troubleshooting or RMAs.