ChunHee Ensemble E

ChunHee Elderly Alarm System User Manual

Model: Ensemble E

1. Uvod

The ChunHee Elderly Alarm System (Model: Ensemble E) is designed to provide a reliable emergency communication solution for seniors, individuals with disabilities, and those with mobility challenges. This system ensures rapid communication between users and caregivers in emergency situations, offering peace of mind for both parties. This manual provides detailed instructions for the setup, operation, maintenance, and troubleshooting of your device.

ChunHee WiFi Emergency Call Button for Seniors. Enables rapid communication between seniors and caregivers in emergency situations.

Image 1.1: ChunHee WiFi Emergency Call Button for Seniors. Enables rapid communication between seniors and caregivers in emergency situations.

2. Komponente proizvoda

The ChunHee Elderly Alarm System (Ensemble E) typically includes the following components:

  • SOS Emergency Call Button (Wristband)
  • SOS Emergency Call Button (Pendant)
  • Receiver Unit
  • Adapter za napajanje za prijemnik
  • Lanyard for Pendant Button
  • Adhesive for Wall Mounting (for pendant button holder)
ChunHee Emergency Call System Features. Includes alarm sharing, 4 volume levels, app reception, flashing LED, rechargeable battery, 2.4GHz WiFi connection. IP55 waterproof rating, low battery alarm. Uses 12V 23A/CR2032 batteries for buttons. If the LED flashes 5 times when pressed, the battery is low.

Slika 2.1: Gotovoview of ChunHee Emergency Call System components and features.

3. Upute za postavljanje

Follow these steps to set up your ChunHee Elderly Alarm System:

  1. Power On the Receiver: Connect the receiver unit to a power outlet using the provided power adapter. Place the receiver near your 2.4GHz Wi-Fi router for optimal signal strength.
  2. Preuzmite aplikaciju: Download the 'Tuya Smart' or 'Smart Life' application from your smartphone's app store (available for both iOS and Android devices).
  3. Registracija/Prijava: Otvorite aplikaciju i registrujte novi račun ili se prijavite ako ga već imate.
  4. Dodaj uređaj: In the app, follow the instructions to add a new device. Select the appropriate device type (e.g., 'Security & Sensor' -> 'Alarm' or 'SOS Button').
  5. Povežite se na Wi-Fi: Ensure your smartphone is connected to a 2.4GHz Wi-Fi network. The system only supports 2.4GHz Wi-Fi. Follow the in-app prompts to connect the receiver to your home Wi-Fi network.
  6. Pair Buttons: Once the receiver is connected, follow the app's instructions to pair the SOS call buttons (wristband and pendant) with the receiver.
  7. Konfiguriraj obavještenja: Set up notification preferences within the app. You can share access with multiple family members so they all receive alarm messages simultaneously.
Tuya APP Notification (No monthly fee). To send timely alerts to your mobile phone via WiFi, please place the receiver near your WiFi router. Range <= 20m (66ft) for button, Range <= 70m (230ft) for receiver. SMS/Phone Notification: This is a paid notification, you can choose to activate it or not based on your needs. (App notification will not be affected even if you do not activate it.)

Image 3.1: Tuya APP notification setup and Wi-Fi range information.

How It Works. 1. When help is needed, the user presses the button. 2. The caregiver receives a call signal. 3. The signal is transmitted to the mobile phone via WiFi (two notifications for greater peace of mind).

Image 3.2: Visual representation of the system's operation flow.

4. Uputstvo za upotrebu

4.1 Triggering an Emergency Alert

In case of an emergency or if assistance is needed, simply press and hold the SOS button on either the wristband or pendant. The receiver will emit an alarm sound, and a notification will be sent to all connected smartphones via the Tuya Smart or Smart Life app.

4.2 Notification System

  • Obavještenja aplikacije: Real-time alerts are sent to your smartphone(s) through the Tuya Smart/Smart Life app. These notifications are free of charge.
  • SMS/Phone Call Notifications: The system may offer optional paid SMS or phone call notifications. You can choose to activate these services based on your needs. App notifications will function independently of these paid services.

4.3 Sharing Functionality

The Tuya Smart/Smart Life app allows you to share device access with multiple family members or caregivers. This ensures that when an emergency button is pressed, all designated contacts receive the alarm message, enabling a coordinated response.

Shared with family members via the Tuya or Smart Life APP. An elderly person has fallen, and family members receive notifications on their smartphones.

Image 4.1: Family members receiving notifications when an elderly person needs help.

4.4 Opcije nošenja

  • Wristband Button: Ideal for bedridden patients or those who prefer to wear the button on their wrist for easy access.
  • Pendant Button: Can be worn around the neck with a lanyard or mounted on a wall using the provided adhesive for convenient access in specific areas.
Portability of Emergency Number for Seniors. Offers quick and easy access to help. No need to shout, real-time APP notification, timely access to help, provides security for family members. Wrist call button: For bedridden patients. Wrist call buttons are more comfortable to wear and do not move around. Pendant call button: Multiple mounting options. Can be fixed to the wall or hung around the neck with a lanyard.

Image 4.2: Caregiver assisting an elderly person, showing wrist and pendant button options.

Wear the call button with a lanyard around your neck. Attach the button holder to the wall with adhesive.

Image 4.3: Instructions for wearing the pendant button and mounting its holder.

5. Održavanje

5.1 Informacije o bateriji

  • Prijemnik: The receiver unit is powered by a rechargeable battery and typically includes a 1 AAA alkaline battery.
  • SOS Buttons (Wristband/Pendant): These buttons use 12V 23A/CR2032 batteries.

5.2 Indikator slabe baterije

The SOS buttons feature a low battery alarm. If the LED on the button flashes continuously 5 times when pressed, it indicates that the battery is low and needs to be replaced.

5.3 Čišćenje

Wipe the devices with a soft, dry cloth. Do not use abrasive cleaners or immerse the receiver in water. The SOS buttons are IP55 waterproof, meaning they are protected against dust and low-pressure water jets, but not full immersion.

6. Otkrivanje problema

If you encounter issues with your ChunHee Elderly Alarm System, refer to the following common troubleshooting steps:

  • Uređaj se ne povezuje na Wi-Fi:
    • Ensure your Wi-Fi network is 2.4GHz. The system does not support 5GHz networks.
    • Place the receiver closer to your Wi-Fi router during the setup process.
    • Provjerite tačnost lozinke za Wi-Fi.
    • Restart your router and the receiver, then attempt pairing again.
  • No Notifications on Smartphone:
    • Verify that the receiver is connected to Wi-Fi and the SOS buttons are paired.
    • Check your smartphone's notification settings for the Tuya Smart/Smart Life app. Ensure notifications are enabled and not silenced.
    • Confirm that the app is running in the background or has appropriate permissions.
    • Ensure all shared family members have correctly configured their app settings.
  • SOS Button Not Responding:
    • Check the battery level of the SOS button. If the LED flashes 5 times, replace the battery.
    • Ensure the button is within range of the receiver (up to 100 meters in open areas).
    • Re-pair the button with the receiver through the app if necessary.
  • Receiver Alarm Not Sounding:
    • Check if the receiver is powered on and connected.
    • Adjust the volume level of the receiver through the app.

7. Specifikacije

FeatureSpecifikacija
BrandChunHee
ModelEnsemble E
Kontrolni metodDodirnite
Nivo zvuka30 decibela
Vrsta montažeTable Mount (Receiver)
Maksimalni domet100 metara (otprilike 328 stopa)
Senzorna tehnologijaBežična tehnologija
Dimenzije proizvoda (D x Š x V)8 x 8 x 3 cm (približno 3.15 x 3.15 x 1.18 inča)
Težina proizvoda280 grama (približno 0.62 lbs)
Vrsta baterije prijemnikaRechargeable, 1 AAA (included)
SOS Button Battery Type12V 23A / CR2032
Izvor napajanjaBattery Powered
Kompatibilni uređajiPametni telefon, tablet
Wi-Fi frekvencijaSamo 2.4 GHz
Waterproof Rating (Buttons)IP55

8. Garancija i podrška

8.1 Informacije o garanciji

ChunHee offers a 30-day refund service for this product. Please refer to the retailer's return policy for specific details regarding returns and exchanges.

8.2 Korisnička podrška

For any questions, technical assistance, or after-sales support, please contact us via the Amazon email system. Our customer service team is dedicated to providing satisfactory support for your product.

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