1. Uvod
The Verifone Vx520 is a robust, countertop payment terminal designed for secure and efficient transaction processing. It supports EMV chip cards, magnetic stripe cards, and contactless (NFC) payments, providing a versatile solution for various business environments. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your Vx520 terminal.
2. Sigurnosne informacije
- Use only the power supply provided with the terminal. Using an incorrect power supply may damage the device and void the warranty.
- Ne izlažite terminal ekstremnim temperaturama, vlazi ili direktnoj sunčevoj svjetlosti.
- Avoid dropping the terminal or subjecting it to severe impact.
- Do not attempt to open or service the terminal yourself. Refer all servicing to qualified personnel.
- Ensure proper ventilation around the terminal to prevent overheating.
3. Sadržaj paketa
Provjerite da li vaš paket sadrži sljedeće stavke:
- Verifone Vx520 Terminal
- Kabl za napajanje
4. Terminal prekoview
The Verifone Vx520 features a clear display, an intuitive keypad, and multiple card reading options for efficient transaction processing.
Slika 4.1: Front view of the Verifone Vx520 terminal, showing the display, keypad, and card reader slots. This image illustrates the primary user interface and card interaction points.
Ključne komponente:
- Prikaz: High-contrast screen for transaction details and menu navigation.
- Tastatura: Alphanumeric keys for data entry and function keys for menu selection.
- Čitač magnetnih traka: Located on the side for swiping traditional credit/debit cards.
- EMV Chip Card Reader: Slot at the bottom for inserting chip-enabled cards.
- Contactless (NFC) Reader: Integrated into the top of the terminal for tap-to-pay transactions.
- Štampač: Integrated thermal printer for receipts.
- Komunikacijski portovi: Located at the rear for power, Ethernet, and other peripheral connections.
5. Podešavanje
5.1 Povezivanje napajanja
- Connect the power cord to the power port on the back of the Vx520 terminal.
- Drugi kraj kabla za napajanje priključite na standardnu električnu utičnicu.
5.2 Connecting to Network (Optional)
Depending on your service provider and setup, you may need to connect the terminal to a network.
- Ethernet: Connect an Ethernet cable from your network router/switch to the Ethernet port on the back of the terminal.
- Pozvati: Connect a telephone line to the TELCO port on the back of the terminal.
5.3 Loading Paper Roll
- Gently lift the printer cover release latch, typically located at the top rear of the terminal, and open the printer cover.
- Insert a new thermal paper roll into the compartment, ensuring the paper feeds from the bottom of the roll and the leading edge extends out of the top of the printer.
- Čvrsto zatvorite poklopac štampača dok ne klikne na svoje mjesto.
- Otkinite višak papira.
6. Uputstvo za upotrebu
6.1 Uključivanje/isključivanje
- Uključeno: Pritisnite zeleno ENTER key. The terminal will perform a self-test and display the idle screen.
- Iskljuciti: Pritisnite i držite crvenu OTKAZI key until the terminal powers down.
6.2 Obrada transakcija
Follow the prompts on the terminal display for each transaction type.
- EMV čip kartica: Insert the chip card into the EMV slot at the bottom of the terminal with the chip facing up. Leave the card in place until prompted to remove it.
- Kartica sa magnetnom trakom: Swipe the card through the magnetic stripe reader on the side of the terminal with the magnetic stripe facing the terminal.
- Contactless (NFC) Transaction: Hold the contactless card or device firmly and flat against the contactless symbol on the terminal's display until the transaction is approved.
6.3 Štampanje računa
The terminal will automatically print a merchant copy of the receipt upon transaction completion. It may then prompt you to print a customer copy. Use the integrated cutter or tear bar to separate the receipt.
6.4 Basic Menu Navigation
Use the function keys (F1-F4), arrow keys, and the green ENTER i crveno OTKAZI keys to navigate through menus and confirm or cancel selections.
7. Održavanje
7.1 Čišćenje terminala
- Odspojite kabel za napajanje prije čišćenja.
- Koristite meku, lagano damp, lint-free cloth to wipe the exterior of the terminal.
- Ne koristite abrazivna sredstva za čišćenje, rastvarače ili aerosolne sprejeve.
- For card reader slots, use a specialized card reader cleaning card if available.
7.2 Zamjena role papira
Refer to Section 5.3 for detailed instructions on loading a new paper roll.
7.3 Ažuriranja firmvera
Firmware updates are typically managed by your payment processor or service provider. Do not attempt to update the firmware without their guidance.
8. Otkrivanje problema
This section addresses common issues you might encounter with your Vx520 terminal.
| Problem | Mogući uzrok | Rješenje |
|---|---|---|
| Terminal does not power on | Kabel za napajanje isključen; Problem sa utičnicom | Check power cord connection to terminal and outlet; Try a different outlet. |
| Card read error (magnetic stripe) | Card swiped incorrectly; Damaged card; Dirty reader | Re-swipe the card smoothly and consistently; Try a different card; Clean the magnetic stripe reader. |
| Chip card not reading | Card inserted incorrectly; Damaged chip; Dirty reader | Ensure card is fully inserted with chip facing up; Try a different card; Clean the EMV chip reader. |
| Štampač se ne štampa | No paper; Paper jammed; Printer cover not closed properly | Load new paper roll (Section 5.3); Clear any paper jams; Ensure printer cover is securely closed. |
| Greška u komunikaciji | Network cable disconnected; Network issue | Check Ethernet or telephone line connection; Contact your network administrator or service provider. |
9. Specifikacije
Technical specifications for the Verifone Vx520 terminal:
- Naziv modela: Vx520
- Model serije: Vx
- Proizvođač: Verifone
- Težina artikla: 2.07 funte
- Dimenzije paketa: 10.55 x 7.56 x 3.31 inča
- Kapacitet memorije: 64 MB
- Broj procesora: 1
- Tehnologija povezivanja: NFC
- Hardverski interfejs: PCI
- Metoda kontrole: Dodirnite
- Tehnologija štampe: Thermal
- Izlaz štampača: Monochrome
- Vrsta tinte za štampač: Termički prenos
- Maksimalni kapacitet ulaznog lista: 50
- Supported Media Sizes: A4
- Maksimalna veličina medija: A4
- Veličina lista: 21.59 centimetara
- Maksimalna rezolucija crno-bijelog štampe: 240 dpi
- Štampani mediji: Etikete
- Additional Printer functions: Print Only
- Dual-sided printing: br
- dupleks: simplex
- Posebna karakteristika: Magnetic
- Boja: Srebro
- Specifične upotrebe za proizvod: Posao
- baterije: Potrebne su 1 litijum jonske baterije.
- UPC: 669909984073
- GTIN: 669909984073
10. Garancija i podrška
The Verifone Vx520 terminal comes with a ograničena garancija. For specific details regarding warranty coverage, duration, and terms, please refer to the warranty documentation provided at the time of purchase or contact your reseller.
For technical support, service, or further assistance, please contact your payment processor or the authorized Verifone reseller from whom you purchased the device. You may also visit the official Verifone website for general product information and support resources: www.verifone.com
